Frequently Asked Questions
Find answers to common questions about our NDIS services and support
We offer a comprehensive range of NDIS services including:
- Daily living support and personal care
- Community participation and social activities
- Support coordination and plan management
- Therapeutic supports (OT, physio, speech pathology)
- Assistance with household tasks and meal preparation
All services are tailored to meet your individual plan goals and personal preferences.
If you have an approved NDIS plan, you may be eligible for our services. We support participants with:
- All types of disabilities (physical, intellectual, psychosocial)
- All age groups (children through to seniors)
- Various support needs (from occasional assistance to 24/7 care)
Contact us for a free consultation to discuss your specific needs and how we can support your plan goals.
Absolutely! Participant choice is at the heart of the NDIS and our service model.
We’ll work with you to:
- Match you with support workers who suit your personality and needs
- Respect your cultural, linguistic, and religious preferences
- Ensure gender preferences are accommodated where possible
If you’re not completely happy with your match, we’ll find someone better suited at no extra cost.
We currently provide services across multiple regions with plans to expand further:
- Metropolitan areas: [List major cities]
- Regional centers: [List regional towns]
- Remote locations: Case-by-case basis
Our coverage is expanding regularly. Please contact us even if you’re not in these areas as we may still be able to assist or recommend alternative providers.
We maintain rigorous training standards to ensure quality care:
- Mandatory NDIS orientation and worker screening
- Current First Aid and CPR certifications
- Disability-specific training modules
- Cultural competency training
- Ongoing professional development
All staff undergo comprehensive background checks before employment and receive regular performance reviews.
We understand that needs change and make the process as simple as possible:
- Changes: Discuss with your coordinator – no formal notice required
- Cancellations: 48 hours notice for scheduled services
- Emergencies: Same-day cancellations accepted for illness/emergency
We’ll work with you to modify your support plan as your needs evolve, ensuring you always receive the most appropriate care.
Still have questions?
Our friendly team is ready to provide personalized answers and guide you through our services.
Contact Our Team
We acknowledge the traditional owners of the lands. We pay respect to Elders, past and present and acknowledge the ongoing connection that Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.
Aboriginal peoples of the Kulin Nations are the Traditional Custodians of the lands now named City of Greater Dandenong. Those who live, work and contribute to the municipality walk in the footsteps of the Bunurong/Boon Wurrung and Wurundjeri Woi-wurrung Peoples, and are enriched by Australia’s First Peoples experiences, cultures, histories and knowledge.